Terms and Conditions
1. Introduction
Welcome to Stem Cell Mexico.
These Terms and Conditions govern your access to and use of this website and the services presented through this domain.
By accessing this website, submitting your information, or engaging with services, you agree to these Terms.
2. Nature of Services
Stem Cell Mexico is a commercial domain used to present regenerative and interventional regenerative medicine services provided by licensed medical professionals in Mexico.
Biomax System is a structured treatment framework that integrates specialized providers, facilities, and service components for regenerative therapies.
Medical evaluations, interventional procedures, and treatments are performed by licensed physicians in Mexico within authorized medical facilities and in accordance with applicable regulations.
Stem Cell Mexico does not represent a single medical provider or facility.
3. Treatment Structure
Treatment may involve multiple independent providers and service components, including:
- Licensed physicians and specialists
- Medical facilities
- Laboratory and diagnostic services
- Cell sourcing and processing providers
Each provider operates under their own licenses, certifications, and professional responsibility.
The specific combination of providers, techniques, and facilities depends on the patient’s condition, clinical findings, and treatment plan.
3.1 Comparative Structure
Patients acknowledge that this model reflects a structure commonly used in healthcare systems, including in the United States, where care may involve independent providers and facilities.
The primary distinction is the cross-border coordination component for international patients.
4. Role of MedicalMex
For patients located in the United States and other international markets, MedicalMex provides non-clinical services, including:
- Case management
- Administrative coordination
- Travel and logistical support
- Digital platform and communication support
- Commercialization and administrative support
MedicalMex facilitates coordination and commercialization but does not practice medicine and is not responsible for medical services, clinical decisions, treatments, or outcomes.
5. Educational Purpose Only
This website is intended for informational and educational purposes only.
Content, communications, and preliminary assessments do not constitute medical advice, diagnosis, or treatment.
A doctor-patient relationship is only established following direct consultation with a licensed physician.
6. Preliminary Evaluation and Assessments
Preliminary evaluations may be conducted using submitted information such as questionnaires, images, or communications.
These evaluations:
- Are based on limited and self-reported data
- May involve automated systems or internal logic
- Are subject to change
Final medical determinations are made exclusively by licensed physicians following clinical evaluation.
7. Regenerative and Interventional Treatment Acknowledgment
Patients acknowledge that regenerative and interventional regenerative medicine treatments:
- Involve biological variability and individualized response
- May include both non-interventional and interventional procedures
- Are not guaranteed to produce specific outcomes
- Are not represented as cures
Results, if any, may vary based on patient condition, biology, and clinical factors.
8. Regulatory and Jurisdiction Acknowledgment
Patients acknowledge that:
- All medical services are performed in Mexico
- Treatments are governed by Mexican laws, regulations, and clinical practices
- Regulatory frameworks may differ from those in the patient’s country of residence
By proceeding, the patient accepts treatment under the legal and regulatory framework of Mexico.
9. Patient Responsibility
Patients are responsible for providing accurate, complete, and truthful information, including:
- Medical history
- Current conditions
- Medications
- Prior treatments
Failure to provide accurate information may impact eligibility, safety, or outcomes and may result in modification or refusal of services.
10. Treatment Modifications and Clinical Judgment
Patients acknowledge and consent that:
- Treatment plans may be modified based on clinical findings
- Physicians may adjust techniques, protocols, or procedures, including interventional approaches, when medically necessary
- These decisions are part of standard medical practice and are made in the patient’s best interest
11. Scheduling and Booking
Scheduling is subject to availability and confirmation.
Preliminary reservation systems may display available dates; however:
- Dates are not guaranteed until confirmed
- Scheduling depends on provider and facility availability
12. Payments and Commitment to Pay
By submitting payment, the patient agrees to fulfill all financial obligations associated with the agreed services.
A confirmed booking represents a commitment to pay.
13. Services Rendered
Patients acknowledge that services may include coordination, scheduling, preparation, and allocation of resources.
These services are considered rendered once:
- Scheduling is confirmed
- Resources are allocated
- Coordination and preparation begin
14. Pricing Structure
Pricing may vary depending on:
- Patient location
- Treatment complexity
- Provider involvement
- Service configuration
International patients may receive bundled services including coordination and logistics.
These differences reflect service structure and are not discriminatory.
15. Billing, Payments, and Refunds
Billing and refunds are governed by the applicable policy pages.
Patients acknowledge that:
- Regenerative and interventional treatments do not guarantee outcomes
- Services performed under medical judgment and with consent are not refundable based solely on dissatisfaction
16. Payment Disputes and Chargebacks
By submitting payment, the patient confirms that:
- The transaction is authorized
- The payment corresponds to agreed services
Patients agree to address billing concerns through official communication channels prior to initiating a dispute or chargeback.
In the event of a chargeback or payment dispute:
- Relevant documentation may be provided to financial institutions, including service agreements, communications, scheduling confirmations, and evidence of services rendered
- Disputes are expected to be handled in good faith
For patients located in the United States, or where payments and commercialization are coordinated through U.S.-based entities, billing matters may be reviewed under applicable U.S. laws and financial regulations.
Fraudulent disputes or misrepresentation of services may result in further action as permitted by applicable law.
17. Information Disclosure Limitations
Patients acknowledge that certain operational and proprietary information may not be disclosed, including:
- Internal protocols
- Provider networks
- Sourcing methods
- System structure
18. Data Use for Analysis and Improvement
De-identified data may be used for:
- Clinical analysis
- Research and optimization
- System improvement
No personally identifiable information is disclosed.
19. Travel and Legal Compliance
Patients are responsible for complying with all applicable laws and travel requirements.
20. Data, Communication, and Technology
Patients acknowledge that:
- Information may be shared between authorized entities
- Communication may occur via digital platforms
- Automated systems may assist operations
These tools do not replace medical judgment.
21. Limitation of Liability
To the fullest extent permitted by law:
- MedicalMex is not responsible for medical services or outcomes
- Outcomes may vary and are not guaranteed
- Associated entities are not liable for variability in results
22. Right to Refuse Service
Services may be refused or discontinued based on:
- Medical safety
- Incomplete or inaccurate information
- Compliance concerns
23. Medical Records
Requests must follow official procedures.
24. Legal Requests
legal@medicalmex.com
