Can my companion come with me and stay overnight at the clinic?

During physical examinations and procedures, companions wait in the lobby. During the night you spend at our facilities after your treatment, your companion can stay at a nearby hotel, such as the Grand Hotel Tijuana, which is in the same complex as the clinic, just a few steps away, and can visit you during the day, usually from 7:00 am to 7:00 pm. We make exceptions in specific situations, for example when a patient has medical or special needs that require a caregiver. If that is your case, tell us in advance so the medical team can review it.

Traveling with someone you trust makes a medical trip easier and more pleasant. Companions help with travel, keep you company and support you after your procedure. This guide explains how companions are welcomed, why the general rule is that they do not stay overnight at the clinic, when exceptions apply and how to plan your companion's stay.

Companions are welcome

We encourage patients to travel with a companion, especially if:

• You are traveling a long distance.
• You are receiving a spine treatment or several areas in one visit.
• You have limited mobility.
• You would feel more comfortable with someone you know.

Your companion can:

• Travel with you in our transportation, from the San Diego area to Tijuana and back.
• Accompany you on your arrival day, during your forms, payment and consultation, except during the physical examination.
• Stay with you at the hotel on the night of your arrival.
• Visit you at the clinic during the day while you recover.
• Help you on your discharge day and on your trip home.

Why companions do not stay overnight as a general rule

Due to internal clinic policies, companions are not permitted to stay overnight at the clinic during your recovery, as a general rule. This policy:

• Protects your rest: the night after your procedure is for recovery, under monitoring by our nursing and medical team.
• Protects the clinical environment: the facilities are organized for patient care, monitoring and hygiene.
• Protects other patients' privacy and rest.

You are not alone during the night: our nursing team monitors you and can provide pain medication if needed.

During examinations and procedures

Companions wait in the lobby during physical examinations and procedures, since they are not admitted into the examination room or procedure area. This allows the medical team to work safely and protects your privacy. The team will let your companion know when they can see you again.

Exceptions

We make exceptions in specific situations, which the medical team reviews in advance. For example:

• Patients with medical or special needs that require a caregiver, such as significant mobility limitations, cognitive impairment or communication difficulties.
• Children and patients who need a parent or guardian, who may remain with them to help them feel comfortable and communicate their needs.
• Patients who need more than one person for assistance, in particular cases approved by the medical team.

If you think you need an exception, tell your advisor when you book. Do not wait until your arrival, since the team needs time to review your case and prepare.

How to request an exception

1. Tell your advisor when you book, and explain why you need a caregiver with you.
2. Share the relevant information, such as your mobility limitations, your medical condition or the support you usually need at home.
3. The medical team reviews your case and decides whether an exception is appropriate and under which conditions.
4. Your advisor confirms the decision in writing, together with any details your caregiver needs to know, such as what to bring and how meals are handled.

Requesting the exception in advance allows the team to prepare the room and the staff, and avoids last-minute surprises on your arrival day.

Staying connected during the night

Even when your companion stays at the hotel, you can stay in touch:

• Keep your phone charged and by your side.
• Agree on a time for your companion to come back in the morning.
• Share the advisor's number with your companion, so they can ask for updates if needed.
• Tell the nurses if you would like them to contact your companion for any reason.

Most patients rest well during the night after their procedure and are ready to see their companion the next morning before discharge.

Where your companion stays

The most convenient option is the Grand Hotel Tijuana, located in the same complex as the clinic, just a few steps away. This allows your companion to rest nearby and visit you easily during the day. Other options include K Tower, Hotel Lucerna, the Tijuana Marriott and the Fairfield Inn & Suites by Marriott, all in a safe, tourist-friendly area.

Your advisor can help reserve accommodations for your companion for the nights they will be staying, and share the current rates.

Visiting hours

Companions can usually visit from 7:00 am to 7:00 pm. Your advisor confirms the visiting schedule for your stay.

Meals for your companion

Meals for companions are not included. There are many food options near the clinic and the recommended hotels, including restaurants in the same complex as the Grand Hotel Tijuana.

A companion's role on each day

Tips for companions

• Bring a valid passport or the documents needed to return to the United States. Companions should travel with the same documents as patients.
• Keep the advisor's and driver's numbers on your phone.
• Help the patient follow the instructions: fasting, medications, diet and aftercare.
• Carry the patient's medication list and copies of their reports.
• Help with luggage after the procedure, especially after shoulder, back or knee treatments.
• Watch for warning signs after discharge, such as fever, increasing redness or swelling, or pain that gets worse.

Can my companion also receive treatment?

Some companions take the opportunity to receive treatment during the same visit. To provide a recommendation, our medical team needs information about the companion's condition and the areas they would like to treat. Your advisor can send them the medical questionnaire and coordinate both plans.

Traveling alone

If you travel alone, you are in good hands. Our team coordinates every transfer, our nursing team monitors you during the night after your procedure and your advisor is available during your visit. Tell us if you need extra assistance, for example with luggage or mobility.

Common questions

Can my companion stay in my room at the clinic? As a general rule, no. Companions stay at a nearby hotel and visit during the day. Exceptions are reviewed in advance for patients with special needs.

Can my companion be with me during the procedure? No, companions wait in the lobby during examinations and procedures, except in specific situations approved by the medical team, such as a parent with a child.

Is transportation included for my companion? Yes, transportation covers your companion during your visit.

Can I bring more than one companion? Tell your advisor before your trip, so the team can plan transportation and lodging. One companion is the general rule, and additional people are reviewed case by case.

Who will take care of me at night? Our nursing and medical team monitors you throughout the night and can give you medication for discomfort if you need it.

Questions to ask your advisor

• Can my companion travel with me in your transportation?
• Can you help me book a hotel for my companion?
• What are the visiting hours?
• I need a caregiver for medical reasons. Can you review an exception?

Bottom line

One companion is welcome to travel with you, and transportation covers them, but as a general rule companions do not stay overnight at the clinic. They wait in the lobby during examinations and procedures, stay at a nearby hotel such as the Grand Hotel Tijuana and can visit during the day. Exceptions for medical or special needs are reviewed in advance. A medical evaluation can help determine whether this type of regenerative treatment is appropriate for your condition, goals and medical history.