Can I talk to the doctor before I book my treatment?

To set it up, you complete a short medical questionnaire, and you can send any reports you have, such as blood tests, X-rays or MRIs. During the call, the doctor or stem cell specialist reviews your medical history, current symptoms, medications and goals, answers your questions and confirms whether treatment may be appropriate for you. After the call, your advisor sends you a written treatment plan with the recommended protocol and its cost. If you need another conversation before booking, for example to review the protocol or compare options, your advisor can arrange it. You also meet the doctor and the stem cell specialist in person on your arrival day, before any treatment.

Talking to a doctor before deciding is one of the most important steps in choosing a regenerative treatment. It helps you understand whether you are a good candidate, what the treatment involves and what to expect. This guide explains how the consultation works, how to prepare and what happens next.

Step 1: the medical questionnaire

To prepare your consultation, we ask you to complete a medical questionnaire. It covers:

• Your diagnosis and when it was made.
• Your symptoms: where you feel pain or limitation, how long you have had it and which movements are most difficult.
• Previous treatments: injections, surgeries, physical therapy or medications you have tried.
• Your medical history and current medications.
• Your goals: what you would like to improve.

You can also attach medical records, such as blood tests, X-rays, MRI studies or written reports. If the online form does not work for you, you can reply to your advisor's email with the answers and attachments.

Step 2: your free consultation

Format

• Phone or Zoom, at a time that works for you.
• Duration: long enough to review your case and answer your questions.
• With whom: the doctor or a member of our medical team who works closely with the doctor, such as the stem cell specialist. When the doctor's schedule is full of patient appointments and procedures, a Zoom consultation with a member of the medical team can be arranged, and your case is reviewed with the doctor.

What is reviewed

During the consultation, the medical team reviews:

• Your medical records and imaging, if available.
• Your health history and medications.
• Your symptoms and how they affect your daily life.
• Your treatment goals.

What you can ask

This is your opportunity to ask anything, for example:

• Am I a good candidate for this treatment?
• Which route of application do you recommend, and why?
• How many cells would I receive?
• What results can I realistically expect?
• What are the possible side effects?
• What does the treatment include, and what is the itinerary?

Step 3: your written treatment plan

After the consultation, your advisor sends you a written plan by email that includes:

• The recommended treatment: the number of cells, the route and the areas.
• What is included: for example, laboratory tests, PRP for joint treatments, sedation when indicated, the night at our facilities, the consultation with your doctor and the stem cell specialist and ground transportation.
• The total investment and the deposit required to book.
• Your itinerary.

Some patients also receive a written summary of the main points discussed during the call, which helps them review the information calmly and share it with their family or their doctor at home.

If you need more time or another conversation

Choosing a treatment is an important decision, and you do not need to decide during the first call. You can:

• Ask follow-up questions by email to your advisor.
• Request another call to review the protocol, discuss your imaging or compare options. Your advisor will arrange it.
• Share new information, such as a new MRI or blood test, so the medical team can confirm whether the recommended plan is still the best for you.

If you are comparing proposals from different clinics, we are happy to review your plan with you and explain exactly what is included, so you can make an informed decision.

Step 4: your in-person consultation

On your arrival day, before any treatment, you have an in-person consultation with the doctor and the stem cell specialist. During this visit:

• The doctor examines you and reviews your laboratory results from that morning, including tumor markers.
• The doctor reviews your imaging, or the new MRI scheduled on your arrival day if needed. Remember that we ask for MRIs no older than three months.
• Your treatment plan is confirmed or, if needed, adjusted.
• You can ask any remaining questions before signing your consent forms.

Example: from first message to booking

Day 1: a patient with lower back pain contacts us. His advisor sends him the medical questionnaire.

Day 2: he completes the questionnaire and attaches his lumbar MRI report and recent blood tests.

Day 3: he has a Zoom consultation with the medical team. They review his MRI, his history of epidural injections and his goals, and they answer his questions about the procedure, sedation and recovery.

Day 4: he receives a written plan with the recommended number of cells, the levels to be treated with fluoroscopy guidance, what is included and the total investment, together with a summary of the call.

The following week: after discussing it with his family, he asks a few more questions by email, confirms his date and pays the deposit.

Every patient moves at their own pace. Some book within days, and others take weeks to decide. Your quote is honored for up to three months, so you have time to think.

How to prepare for your call

• Complete the questionnaire as fully as possible.
• Send your reports in advance, especially imaging reports and recent blood tests.
• Write down your questions, so you do not forget anything.
• Have your medication list at hand.
• Invite a family member to join the call if you would like support.
• Find a quiet place with good reception or internet.

Why the consultation matters

The International Society for Stem Cell Research (ISSCR) encourages patients to have a clear conversation with a qualified medical professional before any stem cell treatment, and to ask about the evidence, the risks, the costs and the follow-up. The U.S. Centers for Disease Control and Prevention (CDC) recommends that people traveling for medical care check the qualifications of the clinicians and the facility before traveling. Our consultation process is designed so you have that information before you book.

Who may not be a candidate

Not every patient qualifies for our treatments, and the consultation helps identify this early. For example, patients with a current or recent cancer diagnosis, or with less than five years of documented remission, are not candidates. Some conditions or laboratory findings may need to be stabilized first. If the medical team considers that treatment is not appropriate for you, your advisor explains why.

After your treatment

The conversation with our medical team continues after your treatment. Our plans include a 12-month follow-up program, with a first follow-up call usually around one month after your application, to review your progress and answer your questions.

Common questions

Is the first consultation really free? Yes. The phone or Zoom consultation to review your case and recommend a plan is free.

Do I need to send an MRI before the call? It helps, especially for joint and spine conditions. If you do not have one, the medical team will guide you during the call.

Can my doctor at home join the call? You can ask your advisor. Many patients share the written plan and summary with their own doctor afterwards.

Will I talk to the same doctor who performs my treatment? You meet the doctor and the stem cell specialist in person on your arrival day, before your treatment.

How soon can I have the call? Usually within a few days of completing your questionnaire. Your advisor will offer you available times.

Questions to ask your advisor

• How do I complete the medical questionnaire?
• When can I schedule my free consultation?
• Can I have a second call before booking?
• What will the written plan include?

Bottom line

Yes, you can talk to our medical team before booking. After completing a medical questionnaire, you have a free phone or Zoom consultation, receive a written treatment plan and can request another conversation if you need it. You also meet the doctor and the stem cell specialist in person before your treatment. A medical evaluation can help determine whether this type of regenerative treatment is appropriate for your condition, goals and medical history.