Can I meet the medical team?

Before you book, you are offered a complimentary phone or video consultation with the doctor, who reviews your records, explains what regenerative treatment can offer for your condition and answers your questions. On arrival in Tijuana, you meet the doctor in person for your evaluation, and the nursing team cares for you during the procedure and the overnight stay. After you return home, the doctor remains available for follow-up calls to review your progress, coordinated by your dedicated patient advisor. To request a consultation, complete our online medical questionnaire, email info@stemcellmexico.org or call or text our patient coordinators. There is no cost and no obligation for the consultation, and family members are welcome to join. Treatment at Stem Cell Mexico uses allogeneic mesenchymal stem cells (MSCs) from Wharton's jelly of the umbilical cord.

This guide explains each opportunity to meet the team, how to prepare and what to ask.

Before booking: the complimentary consultation

How to request it

• Online medical questionnaire: the fastest option, because the doctor can review your information before the call.
• Email: info@stemcellmexico.org.
• Phone or text: our patient coordinators answer during business hours, Pacific Time.

A patient advisor contacts you, collects your records and schedules the consultation at a time that works for you, including options for different time zones.

What happens during the consultation

The doctor:

• Reviews your history, imaging and laboratory results.
• Asks about your symptoms, daily limitations and goals.
• Explains how regenerative treatment works for your condition and what results are realistic.
• Describes the route of application, the number of cells and the length of the stay.
• Answers your questions about recovery, travel, risks and costs.
• Tells you honestly if treatment is unlikely to help.

The consultation usually lasts 20 to 30 minutes. If you need more time, or if new information becomes available, a second call can be arranged. Many patients find it helpful to take notes during the call or to ask the advisor for a written summary of the recommendations afterward.

After the consultation

If treatment is appropriate, you receive a written plan by email with the number of cells, the route, the nights at our facilities, what is included and the price. Some patients receive a preliminary plan based on their questionnaire, which the consultation then confirms or adjusts.

During your visit: meeting the team in person

Arrival day

You meet the doctor for your in-person evaluation, which includes a review of your history, an examination and laboratory tests. This is a good time to ask any remaining questions before treatment.

Treatment day

The physician performs the procedure, and the nursing team prepares you, monitors your vital signs and cares for you during the overnight stay. Before each step, the team explains what will happen.

Discharge day

The doctor reviews how you feel, explains your written instructions and gives you a medical report that you can share with your own physician.

After treatment: follow-up with the doctor

Our team stays in contact after you return home through calls and messages. Your patient advisor sends follow-up questionnaires and shares your answers with the doctor, who may schedule a phone consultation to review your progress and give additional recommendations. If you have a question or concern at any point, your advisor connects you with the doctor.

Who you will meet

• The treating physician, responsible for your evaluation, procedure and discharge.
• The stem cell specialist, who helps define your protocol.
• Physicians trained in image-guided procedures, for ultrasound, fluoroscopy and intrathecal applications.
• The nursing team, during the procedure and the overnight stay.
• Your patient advisor, your main contact from the first message to the last follow-up call.
• Our driver, who meets you in the San Diego airport area, accompanies you across the border and takes you back after discharge.

How to prepare for the consultation

1. Send your records in advance: imaging, recent blood work and specialist reports.
2. Write down your goals: for example, walking without knee pain, sitting comfortably at work or more energy.
3. List your medications and doses.
4. Prepare your questions so nothing is forgotten.
5. Invite a family member if you would like their support or a second set of ears during the call.

Questions to ask the medical team

• Am I a good candidate, and why?
• What results are realistic for my condition and stage?
• How many cells are recommended, and by which route?
• Who will perform my procedure, and what is their training?
• How long will I stay, and when can I return to work and exercise?
• What are the possible side effects in my situation?
• How will results be measured, and what happens if I do not improve?
• What is included in the price, and what is not?

For family members and caregivers

When the patient is a child, an older adult or someone with a neurological condition, family members play an important role. They can join the consultation, share observations about daily routines and abilities, and help record a baseline with short videos or notes. During the visit, a family member can accompany the patient, and the team explains each step to both. After treatment, family members often notice small changes first, and their observations are valuable during follow-up calls. If the patient cannot make decisions independently, the legal guardian should participate in the consultation and sign consent forms.

What the doctor needs from you

To give you a precise recommendation, the doctor needs:

• A clear description of your symptoms, including how long you have had them and what makes them better or worse.
• Your medical history, including surgeries, chronic conditions and any history of cancer.
• A complete medication list, including supplements and blood thinners.
• Recent imaging or tests relevant to your condition.
• Your goals, as specific as possible.

The more complete the information, the more accurate the plan and the price.

Staying connected after you return home

After treatment, you do not need to travel again for routine follow-up. Your advisor contacts you by phone, email or message according to a follow-up calendar, sends short questionnaires about your progress and shares your answers with the doctor. When useful, the doctor schedules a call with you to review how you are doing and suggest next steps, such as rehabilitation adjustments, a PRP session or a second application.

Why meeting the team matters

The International Society for Stem Cell Research (ISSCR) encourages patients to speak directly with the medical team before any stem cell treatment, to ask about the evidence for their condition, the cell product, the procedure and how safety is monitored. The U.S. Food and Drug Administration (FDA) also provides consumer information about regenerative therapies. Meeting the team helps you make an informed decision and gives you confidence about who will care for you.

In Mexico, establishments that provide cell therapies operate under sanitary licenses from COFEPRIS, and an overview by the International Society for Cell and Gene Therapy (ISCT) describes the regulatory framework. You are welcome to ask about the facility's license and the physicians' professional licenses.

Language and accessibility

Consultations are available in English and Spanish, and written materials can be provided in either language. If you have hearing difficulties, a video call with written follow-up can make communication easier, and family members can join to help.

What our patients usually receive

Based on the treatment plans our team prepares, a typical plan includes the consultation with your doctor and the stem cell specialist, pre-treatment laboratory tests, the application of Wharton's jelly MSCs according to your condition, platelet-rich plasma (PRP) when indicated, one night at our facilities with nursing and medical monitoring, and ground transportation from the San Diego airport area. Treatment plans range from about $1,800 to $9,500 USD depending on the condition.

Questions patients often ask

Is the consultation really free? Yes. The consultation with the doctor has no cost and no obligation.

Can I meet the team in person before deciding? Most patients decide after the phone or video consultation. If you prefer an in-person visit first, your advisor can discuss the options.

Can my own doctor talk with your team? Yes, with your permission.

What if I have new questions after booking? Your advisor can arrange another call with the doctor before your visit.

Bottom line

You can meet the Stem Cell Mexico medical team at every stage: a complimentary phone or video consultation with the doctor before booking, an in-person evaluation and care by doctors and nurses during your visit, and follow-up calls after you return home, all coordinated by your patient advisor. A medical evaluation can help determine whether this type of regenerative treatment is appropriate for your condition, goals and medical history.