Privacy Policy

1. Introduction

This Privacy Policy describes how information is collected, used, and protected when you interact with Stem Cell Mexico services, websites, and communication channels.

By using this website or submitting your information, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

  • Name, phone number, email, location

Medical-Related Information

  • Photographs and videos (including treatment-related areas)
  • Medical history and questionnaire responses
  • Laboratory or diagnostic information (if provided)

Technical Information

  • IP address
  • Browser type
  • Website usage data

3. How Information Is Collected

Information may be collected through:

  • Website forms and questionnaires
  • Photo and file uploads
  • Email, SMS, or messaging platforms
  • Scheduling and booking tools
  • Direct communication with team members

4. Purpose of Data Use

Your information is used to:

  • Provide preliminary evaluations and educational guidance
  • Coordinate consultations, treatments, and logistics
  • Support communication and patient services
  • Maintain operational and administrative records
  • Improve services, protocols, and system performance

5. Use of AI and Automated Systems

Certain processes may involve automated systems and artificial intelligence to:

  • Assist in preliminary assessments
  • Analyze submitted information and images
  • Support communication workflows
  • Improve operational efficiency

These tools are supportive only and do not provide medical diagnosis or treatment.

All medical decisions are made by licensed physicians.

6. Data Use for Analysis and Improvement

Information may be used in a de-identified and aggregated manner for:

  • Clinical analysis
  • Internal research
  • Service optimization
  • Treatment protocol improvement
  • Operational and system enhancements

Such use does not include personally identifiable information.

7. Data Sharing

Your information may be shared with:

  • Licensed physicians and medical providers involved in care
  • Authorized medical facilities
  • Laboratories and diagnostic providers
  • Coordination and administrative teams

For international patients, data may also be accessed by MedicalMex for coordination and support purposes. MedicalMex does not provide medical care.

8. Cross-Border Data Transfer

By submitting your information, you acknowledge that your data may be processed and accessed in:

  • Mexico
  • United States

Data protection laws may differ between jurisdictions.

9. Communication Consent

By providing your contact information, you consent to being contacted via:

  • Phone
  • Email
  • SMS
  • Messaging platforms such as WhatsApp

These communications may include coordination, follow-ups, and service-related information.

10. Data Security

Reasonable measures are taken to protect your information using available technologies and platforms.

While efforts are made to maintain security, no system can guarantee absolute protection.

11. Data Retention

Information is retained only as necessary for:

  • Operational purposes
  • Medical coordination
  • Legal and regulatory compliance under Mexican law

12. Rights of the Data Subject (ARCO Rights – Mexico)

Under Mexican law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request cancellation of data when applicable
  • Object to certain uses of your data

To exercise these rights, you must submit a request to:

legal@medicalmex.com

Your request should include sufficient information to identify you and specify the nature of your request.

13. Information Disclosure Limitations

Only information reasonably necessary for treatment, coordination, and operational purposes will be disclosed.

Certain internal, proprietary, or system-level information may not be disclosed to protect:

  • Patient safety
  • Operational integrity
  • Compliance
  • Prevention of misuse or fraud

14. Third-Party Tools and Platforms

We may use third-party platforms, including:

  • CRM systems
  • Communication tools
  • Analytics services
  • Payment and operational technologies

These providers may process information as part of service delivery.

15. Cookies and Tracking Technologies

This website may use cookies and similar technologies to:

  • Improve user experience
  • Analyze website performance
  • Support functionality

Users may adjust browser settings to manage cookie preferences.

16. Changes to This Policy

This Privacy Policy may be updated periodically.

Continued use of the website constitutes acceptance of any updates.

17. Contact

For privacy-related inquiries or requests:

legal@medicalmex.com